Empower your team to increase repeat business, improve client interaction and increase satisfaction levels by gaining the skills and techniques for delivering excellent customer service to your clients.
This one-day tutor-led workshop is designed to help anyone who works in customer service improve their customer service skills in order to provide each customer with the best possible experience every time.
This course is appropriate for people of all experience levels and seniority who interact with external customers such as clients or suppliers - and internal customers such as colleagues / contractors.
By actively participating in this course, you will learn about the following:
This course is appropriate for anyone who feels they need to be more effective when dealing with customers and potentially difficult situations.
Customer Service (small group discussion):
Force Field Analysis