As a manager, you play a critical role in ensuring the safety and well-being of your employees. In this one-day Managing Workplace Violence course you will gain the knowledge and skills necessary to reduce the risk of verbal abuse and physical violence incidents in your workplace.
You'll learn to spot environmental, operational, and personal risk factors, carry out a thorough risk assessment, and well as equipping your team with practical techniques to de-escalate conflict situations. Plus, you'll develop a comprehensive response plan for workplace violence incidents, ensuring psychological safety and tackling the common issue of under reporting. By the end of this course, you'll be ready to create a safe and secure work environment, protecting both your employees and your organisation from harm.
This course is perfect for managers and supervisors who want to learn how to minimise violent incidents in the workplace through improved design, methods of work, and employee awareness.
Frontline employees should instead consider our Workplace Violence Awareness course, which will better suit their needs.
By actively participating in this course, you will learn how to:
Identify and mitigate potential risk factors for workplace violence by understanding the personal characteristics, work methods, and design features that may promote such behaviour.
Teach your team practical techniques to resolve conflict by employing active listening, assertive behaviour, and de-escalation strategies.
Conduct a thorough risk assessment of your workplace, considering the added risks of lone working, and develop strategies to reduce these risks ALARP.
Develop a response plan for workplace violence incidents, promote psychological safety, and take steps to address underreporting.
A good standard of written and spoken English are essential for this course. Attendees should also possess a good understanding of general risk assessment and safety inspection processes.
If you are attending through our Virtual Classroom, you will need a laptop or PC with Microsoft Teams installed. All course materials and activity sheets will be sent electronically before the course.
If you are attending this course in our Training Centre or Onsite at your workplace, you do not need to bring anything with you except for a notepad and pen. All course materials will be provided by the trainer.
Course objectives and agenda
Delegate and trainer introductions
Module 1: Understanding Workplace Violence
The types of workplace violence and key statistics in the UK
Personal characteristics, methods of work, and design features that may promote violent behaviour
Models that help us to better understand workplace violence, including Transactional Analysis and Glasl’s Model of Conflict Escalation
Mitigating workplace violence through improved design, methods of work, and employee awareness
Active listening, assertive behaviour, and de-escalation strategies
How to teach your team to use these techniques effectively
Module 3: Workplace Risk Assessment
Incorporating Workplace Violence into your General Risk Assessment process
Identifying and managing the added risks of lone working
When individual or standalone risk assessments may be required
Module 4: Response Planning and Psychological Safety
Developing a response plan for workplace violence incidents
Promoting psychological safety in the workplace
Addressing underreporting and improving feelings of safety
End of Course
Signpost additional resources and post-course support