The ITIL4 Managing Professional (MP) stream provides practical knowledge about how to run successful IT and digitally enabled services, teams and workflows.
The ITIL4 Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
CDS is one of 4 specialist courses and qualifications that together will enable students to gain the designation of ITIL4 Managing Professional.
It is the logical next step after ITIL4 Foundation for those wanting to make immediate tangible changes to their organization’s working methods in service management. The module is less about technical aspects, and more on a practical and holistic approach to the creation and management of effective and streamlined services.
This is an instructor led classroom or virtual course that uses a combination of lectures, practical group discussions and exercises. Sample exams are provided to prepare students for the examination. The course includes a 90-minute, formal examination.
The target group of the ITIL 4 CDS course is:
This may include but is not limited to IT Professionals, Business Managers and Business Process Owners.
The candidate must have passed the ITIL4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).
CDS helps professionals who are responsible for service delivery, including development, deployment, and monitoring and support. Assuring that services are delivered and supported according to agreed levels.
Its purpose is to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. Also, to provide the candidate with an understanding of service performance, service quality and improvement methods.
The course will help
Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification.
Understand the concepts and challenges relating to the following across the service value system:
And how practices contribute to Value Streams including:
The purpose of the ITIL4 Create, Deliver and Support Examination is to assess whether the candidate can demonstrate sufficient understanding and application of ITIL4 to the creation, delivery and support of services, as described in the syllabus, to be awarded the ITIL4 Create, Deliver and Support qualification.
The ITIL4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
The exam takes the form of a closed book, multiple choice examination comprising 40 questions. The pass score is 70% (28 out of 40). Some students may be entitled to additional time – your instructor will give more details if required.
The ITIL® Courses are offered by ATO Somerset CC and Global Knowledge Training Ltd. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.