This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
The ITIL 4 Managing Professional (MP) stream provides practical knowledge about how to run successful IT and digitally enabled services, teams and workflows.
The ITIL4 Direct Plan and Improve (DPI) qualification explores the ways in the ITIL4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction.
DPI demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams. It is the universal module which will be a key component of both ITIL4 Managing Professional and ITIL4 Strategic Leader.
This is an instructor led classroom or virtual course that uses a combination of lectures, practical group discussions and exercises. Sample exams are provided to prepare students for the examination. The course includes a 90-minute, formal examination.
The target group of the ITIL4 DPI course is:
This may include but is not limited to IT Professionals, Business Managers and Business Process Owners.
The candidate must have passed the ITIL4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).
This course will provide the candidate with details of the following topics:
Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification:
The following practices are discussed on this course:
The purpose of the ITIL 4 Direct Plan and Improve examination is to assess whether the candidate can demonstrate enough understanding and application of ITIL 4 DPI, as described in the syllabus, to be awarded the ITIL 4 DPI qualification.
The ITIL 4 DPI qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge. It is also one of the pre-requisites for the designate of ITIL 4 Strategic Leader
The exam takes the form of a closed book, multiple choice examination comprising 40 questions. The pass score is 70% (28 out of 40). Some students may be entitled to additional time – your instructor will give more details if required.
The ITIL® Courses are offered by ATO Somerset CC and Global Knowledge Training Ltd. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.