Course Code:CLICA Duration: 5 Days Price: £2,895+VAT
The Implementing Cisco Collaboration Applications (CLICA) course provides you with the knowledge and skills required to streamline communication protocol, strengthen compliance measures and enhance your communication systems and devices. Gain an understanding of Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express and Application clients. Through a combination of lessons and hands-on training, you will acquire the skills to maximize the agility of robust management systems.
Collaboration engineers involved in the design, implementation and troubleshooting of Cisco collaboration applications and administrators involved in the support and troubleshooting of Cisco Collaboration applications.
After completing this course you should be able to:
Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM; Presence server
Configure call recording and monitoring
Attendees should meet the following prerequisites:
Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
It is also recommended that you have attended the following courses:
This exam is one of the CCNP Collaboration Certification concentrations exams as well as being the standalone exam for the Cisco Certified Specialist - Collaboration Applications Implementation certification.
This training course provided by Skilltec is accredited through Global Knowledge Training Ltd. Global Knowledge Training Ltd are the authorised learning partner; all trademarks and partner statuses are provided through them.