The Implementing Cisco Collaboration Applications (CLICA) course provides you with the knowledge and skills required to streamline communication protocol, strengthen compliance measures and enhance your communication systems and devices. Gain an understanding of Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express and Application clients. Through a combination of lessons and hands-on training, you will acquire the skills to maximize the agility of robust management systems.
Collaboration engineers involved in the design, implementation and troubleshooting of Cisco collaboration applications and administrators involved in the support and troubleshooting of Cisco Collaboration applications.
By actively participating in this course, you will learn about the following:
Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM; Presence server
Configure call recording and monitoring
Attendees should meet the following prerequisites:
Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
It is also recommended that you have attended the following courses:
Configuring and Troubleshooting Cisco Unity Connection Integration
Overview of Cisco Unity Connection Integration
SCCP Integration
Typical Integration Mistakes
Integration Considerations
Clustering Options
Deployment Options
Networking
Configuring and Troubleshooting Cisco Unity Connection Call Handlers
Call Handler Overview
System Call Handler
Caller Input
Operator Call Handler
Goodbye Call Handler
Directory Handler
Interview Handler
Toll Fraud
Troubleshooting Cisco Unity Connection
Overview of Cisco Unity Connection Troubleshooting Options
Integration Troubleshooting Tools
Cisco Unified Real-Time Monitoring Tool
Configuring and Troubleshooting Cisco Unity Express
Overview of Cisco Unity Express Integration
Triggers
MWI Notification
Cisco Unity Express Trigger Troubleshooting
MWI Notification Troubleshooting
Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
SSO Overview
SSO Prerequisites
SSO Components
Trust Metadata File
Identity Provider
SAML Authentication
OAuth
Cisco Unified Communications Manager SSO Capabilities
SSO for Collaboration Endpoints
SSO and Collaboration Edge
Session and Token Expiration Timers
Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
Cisco Unified Communications Manager IM and Presence and Cisco Jabber Integration Overview
Integration with Cisco Unified Communications Manager and IM and Presence Service
Integration with Cisco Unity Connection
Integration with Conferencing Servers
Integration with LDAP
Integration with Microsoft Exchange
Clustering
Cisco Unified Communications Manager IM and Presence Service Federation Overview
Cisco Unified Communications Manager IM and Presence Multidomain Deployment
Cisco Unified Communications Manage IM and Presence Interdomain Federation
Cisco Jabber Deployment Options
Cisco Jabber in Deskphone Control Mode
Cisco Jabber in Softphone Mode
Cisco Jabber Service Discovery Process
Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
Cisco Jabber Customization Overview
Cisco Unified Communications Services
Service Profiles
Custom Configuration Files
Contact Sources
Contact Photos
Policies
Embedded Tabs
Cisco Jabber Extend and Connect
Apple Push Notification Service
Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
Enterprise Instant Messaging
External Database Overview
PostgreSQL External Database Integration
Persistent Chat
Message Archiving
Troubleshooting Cisco Unified Communications Manager IM and Presence Service
Cisco Unified Communications Manager IM and Presence System Troubleshooting Tools
System Troubleshooter
Cisco Unified Real-Time Monitoring Tool
Presence Viewer
Cisco Jabber Connection Status
Apple Push Notifications Troubleshooting
IM and Presence Service Multidomain Deployment Troubleshooting
Integrating Cisco Unified Attendant Console Advanced
Cisco Unified Attendant Console Advanced Integration Overview
Capabilities
Platform Requirements
Cisco Unified Communications Manager Integration
Cisco Unified Communications Manager IM and Presence Service Integration
Reporting
Implementing Call Recording and Monitoring
Overview of Call Recording and Monitoring in Cisco Unified Communications Manager
SPAN-Based Solutions
Cisco Unified Border Element Dial-Peer Forking
Cisco Unified Communications Manager Network-Based Recording and Monitoring
Labs:
Integrate and Set Up Cisco Unity Connection
Configure Cisco Unity Connection Call Handlers
Implement Toll Fraud Prevention
Troubleshoot Cisco Unity Connection Call Handlers
Troubleshoot Cisco Unity Connection
Configure Cisco Unity Express
Troubleshoot Cisco Unity Express
Configure Cisco Unified Communications Manager IM and Presence High Availability
Implement Cisco Jabber
Configure Centralized Cisco Unified Communications Manager IM and Presence
Configure Cisco Unified Communications Manager IM and Presence Service Functionality
Enable Message Archiving and Chat Rooms
Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
Troubleshoot Cisco Unified Communications Manager IM and Presence Service
Integrate Cisco Unified Attendant Console Advanced
Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
Implement Cisco Unified Communications Manager Call Recording and Monitoring
This course is recommended as preparation for the following exam:
This exam is one of the CCNP Collaboration Certification concentrations exams as well as being the standalone exam for the Cisco Certified Specialist - Collaboration Applications Implementation certification.
This training course provided by Skilltec is accredited through Global Knowledge Training Ltd. Global Knowledge Training Ltd are the authorised learning partner; all trademarks and partner statuses are provided through them.