*Please Note - this exam will be retired on 31st July 2023 . The replacement exam is MD-102: Microsoft 365 EndPoint Administrator which is now available
In this course, students will learn how to support and configure Windows 10 desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Students will learn how to manage storage, files, and devices as well as how to configure network connectivity for Windows 10. Students will also learn how to secure the Windows 10 OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows 10.
Candidates for this exam are IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.
By actively participating in this course, you will learn about the following:
Install and customize Windows 10.
Configure Updates for Windows.
Configure devices and drivers for Windows.
Configure storage for Windows.
Configure network and remote management settings in Windows.
Configure and manage browsers and applications in Windows.
Configure account access and authentication.
Configure file and folder permissions.
Describe methods for securing Windows 10, common threats and methods for mitigating against them.
Troubleshoot Windows and application installations.
Troubleshoot hardware and driver issues.
Troubleshoot file issues and perform recoveries.
Basic understanding of computer networks and hardware concepts.
Basic understanding of OS and Application concepts.
Experience with using the Windows OS.
Module 1: Installing Windows
This module covers installing the Windows 10 OS. Students will learn the different editions of Windows 10, requirements, and new features introduced. This module covers how to install the OS, as well as methods for migrations and upgrading. Students will also learn about common tools used in the deployment process.
Lessons
Introducing Windows 10
Windows 10 Editions and Requirements
Deployment Options
Upgrading to Windows 10
Deployment Tools
After completing this module, students will be able to:
Understanding the different editions and features of Windows 10
Understand the Windows 10 client installation options
Practice installing Windows 10
Migrate content using the User State Migration Tool
Module 2: Post-installation Configuration and Personalization
This module covers common post-installation tasks in Windows 10. Students will learn how to customize the user interface, as well as using the control panel and settings app to configure common OS settings. This course will also introduce students to Windows PowerShell. This module will cover how device drivers work and how they work. Students will also be introduced to managing and configuring hardware peripherals such as printers.
Lessons
Configure and Customize the Windows Start Menu
Common Configuration Options
Advanced Configuration Methods
Managing Drivers and Devices
After completing this module, students will be able to:
Customize the Windows 10 UI
Configure device specific settings such as power plans and mobile device options
Use the Windows control panel and setting app to configure settings
Perform tasks using Windows PowerShell
Describe concepts related to drivers
Describe printer management concepts
Configure client-side printing and managing print server properties
Module 3: Updating Windows in Windows 10
In this module, Students will learn about keeping Windows 10 up to date. Students will be introduced to the new Windows servicing model and how it applies to various scenarios. Students will learn the various different methods for updating Windows and applications, as well as managing updates using tools like group policy and Windows Update for Business.
Lessons
Windows Servicing Model
Updating Windows
Describe the Windows servicing model
Configure Windows update settings
Describe updating Windows using WSUS
Describe updating Windows using Windows Update for Business
Configure Windows update using group policy
Module 4: Configuring Networking
In this module, Students will learn about networking concepts. This module will introduce to IPv4 and IPv6, and concepts like DNS. Students will learn how to configure network settings in Windows, as well as learn about wireless network technologies. The module will conclude with methods of managing Windows remotely.
Lessons
Configure IP Network Connectivity
Implement Name Resolution
Implement Wireless Network Connectivity
Remote Access Overview
Remote Management
Configure IP network connectivity
Describe how name resolution works
Describe remote access technologies like VPNs
Configure Windows for remote management and access
Module 5: Configuring Storage
This module covers storage configuration and management in Windows 10. Students will be introduced to local, cloud and virtual storage options. This course will also cover configuring storage on client devices and introduce storage spaces
Lessons
Overview of storage options
Managing Local Storage
Maintaining Disks and Volumes
Managing Storage Spaces
Describe the options and benefits of local, cloud, and virtual storage
Configure OneDrive
Configure local disk partitions and volumes
Describe the capabilities and benefits of Storage spaces
Module 6: Managing Apps in Windows 10
In this module, Students will be introduced to App management in Windows 10. This module will cover the different types of apps and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as manage app delivery using the Windows Store. Finally, this module will cover the differences between Internet Explorer and Microsoft Edge.
Lessons
Providing Apps to Users
Managing Universal Windows Apps
Web Browsers in Windows 10
After completing this module, students will be able to:
Describe the different types of applications
Install applications manually and using automated methods
Manage application deployment using the Windows Store
Learn about web browser features in Windows 10
Module 7: Configuring Authorization & Authentication
This module introduces the tools and features of Windows 10 for authorizing access to Windows 10 clients. Students will learn about methods for how users sign-in to Windows 10. This module also covers restricting what users can or cannot do on a device through methods like UAC and account types.
Lessons
Authentication
Configuring User Account Control
Implementing Device Registration
After completing this module, students will be able to:
Describe the different methods for securing data and the Windows 10 OS
Describe the different types of user and service accounts
Configure Windows Hello
Configure user account control
Module 8: Configuring Data Access and Usage
In this module, Students will learn about permissions. This module will cover considerations for different files systems. Students will learn how to configure file and folder permissions as well as shared folders. The module will conclude with configuring settings through methods such as local and group policy.
Lessons
Overview of File Systems
Configuring and Managing File Access
Configuring and Managing Shared Folders
After completing this module, students will be able to:
Describe the differences and benefits of supported file systems
Configure file and folder permissions
Configure shared folders
Secure Windows through local policy settings
Module 9: Configuring Threat Protection and Advanced Security
This module introduces students to protecting devices from external threats. Students will learn about the different types of common threats. This module will teach students about using encryption, firewalls, and IPSec to help protect against threats. The module will conclude with how to configure and use Windows Defender and AppLocker
Lessons
Malware and Threat Protection
Windows Defender
Connection Security Rules
Advanced Protection Methods
After completing this module, students will be able to:
Identify common security threats
Describe the methods by which you can mitigate these common security threats
Describe the different methods of encryption
Describe how Windows firewall can secure the device
Describe the benefits of using IPSec
Describe the different features of Windows Defender
Describe the benefits of using AppLocker
Module 10: Supporting the Windows 10 Environment
This module will cover the Windows 10 architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimize Windows 10.
Lessons
Windows Architecture
Support and Diagnostic Tools
Monitoring and Troubleshooting Computer Performance
After completing this module, students will be able to:
Describe the Windows architecture
Describe key stages in troubleshooting
Describe the purpose and benefits of the various tools in Windows
Use monitoring tools to establish a performance baseline
Optimize performance on Windows 10 clients
Module 11: Troubleshooting Files & Applications
This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.
Lessons
File Recovery in Windows 10
Application Troubleshooting
After completing this module, students will be able to:
Describe the different methods of file recovery
Configure Windows 10 to support individual file and system recovery
Recover a device using the Reset This PC function
Solve application compatibility issues with the Application Compatibility Toolkit
Troubleshoot common browser issues
Module 12: Troubleshooting the OS
In this module, Students will learn how to troubleshoot start-up and service issues related to the operating system. This module will teach the different start up and recovery options, and how to troubleshoot different Windows services.
Lessons
Troubleshooting Windows Start up
Troubleshooting Operating System Service Issues
After completing this module, students will be able to:
Describe the various methods identifying and recovering from start-up issues
Describe when to use the various advanced start up options
Identify and disable a failed service
Identify and mitigate common locked account scenarios
Module 13: Troubleshooting Hardware and Drivers
This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation
Lessons
Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
After completing this module, students will be able to:
Troubleshoot and remediate driver issues
Troubleshoot Peripherals
Diagnose and replace hardware
This course prepares you for Microsoft Certified exam MD-100.
This training course provided by Skilltec is accredited through Global Knowledge Training Ltd. Global Knowledge Training Ltd are the authorised learning partner; all trademarks and partner statuses are provided through them.