In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.
The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance.
By actively participating in this course, you will learn about the following:
Plan and Configure Microsoft Teams Phone.
Plan and optimize network performance for Teams Phone.
Configure and deploy Direct Routing.
Configure, deploy, and manage Teams devices.
Monitor and Troubleshoot Teams Phone.
To earn the Microsoft Teams Voice Engineer certification, candidates must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam.
Module 1: Plan and configure Teams Phone
After completing module 1, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.
Lessons M1
Plan Teams Phone
Plan and optimize network performance for Teams Phone
Migrate Voice Services from Skype for Business Server to Teams
Configure Teams Phone
Configure Auto Attendants and Call Queues
Configure and deploy Direct Routing
Extend Teams Phone with additional services
Lab: Prepare the lab environment
Configure your lab environment
Assign permissions
Lab: Plan for Teams Voice
Validate licenses and devices
Lab: Configure your environment for Teams Voice Usage
Evaluate your network with the Network Planner
Use the Network Testing Tool
Configure a basic network topology
Configure Voice Policies
Configure Emergency Calling
Configure Audio Conferencing Settings
Prepare users for calling
Configure call queues and auto attendants
Lab: Expand your Teams Voice Environment to use Direct Routing
Configure the session border controller
Configure direct routing settings
Test direct routing configuration
After completing this module, students will be able to:
Plan and Configure Microsoft Teams Phone
Plan and optimize network performance for Teams Phone
Configure and deploy Direct Routing
Module 2: Manage Teams Phone
In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.
Lessons M2
Configure and manage voice users
Configure, deploy and manage Teams devices
Monitor and Troubleshoot Teams Phone
Lab: Migrate Voice Services from Skype for Business to Teams
Configure hybrid environment
Migrate users to Teams
Lab: Manage your Teams Voice Environment
Manage voice users
Manage Teams devices
Monitor and Troubleshoot Teams Phone
After completing this module, students will be able to:
Manage voice users
Configure, deploy, and manage Teams devices
Monitor and Troubleshoot Teams Phone
This course leads to the MS-720 Teams Voice Engineer exam, which will earn you the Microsoft 365 Certified: Teams Voice Engineer certification.
This training course provided by Skilltec is accredited through Global Knowledge Training Ltd. Global Knowledge Training Ltd are the authorised learning partner; all trademarks and partner statuses are provided through them.