Managing Poor Performance

Course Code:  BSMPP     Duration: 1 day     Price: £295+VAT

During this course you will learn how to manage poor performance with regard to your company procedures. 


This course is designed for people who have a responsibility for their staff, their performance and their development.

Learning Objectives

On completion of this course, delegates will be able to:

  • Describe the difference between disciplinary and capability procedures.
  • Describe the different stages of the disciplinary and capability procedures.
  • Use the disciplinary and capability procedures as appropriate.
  • Use appropriate questioning, listening and feedback skills to explore different issues.

Although not essential, you will get the most from this programme if you are currently responsible for staff and have concerns about how and when to manage poor performance, whether through competence or behaviour.  Please bring a copy of your company's Disciplinary and Capability procedures to use for reference throughout the day.

Course Contents     

The following topics will be covered in this course:

  • Standards of performance.
  • Identifying performance gaps.
  • Exploring performance gaps.
  • Giving feedback.
  • Managing reactions to feedback.
  • Questioning and listening skills.
  • Disciplinary procedures in general.
  • Capability procedures in general.
  • Record keeping.
  • Case studies and practice.