Introduction to Management

Course Code: BSITM   Duration: 2 Days   Price: £595+VAT

This course will provide an introduction to some of the key principles and skills of management.


This course is appropriate for anyone who has recently been appointed to a team leader or supervisory role for the first time.  It is also beneficial for those considering moving into a team leader role and who wants a clearer idea of what might be involved.

Learning Objectives

On completion of this course, delegates will be able to:

  • Describe the role and skills of an effective manager.
  • Organise your workload so that you can optimise your time and effectiveness.
  • Use a range of techniques to motivate your staff.
  • Give performance feedback assertively.
  • Develop strategies for dealing with difficult members of staff.

You will get the most our of this course if you are in the role of a team leader or are looking to move into this role in the near future.

Course Contents     

The following topics will be covered in this course:

  • The roles and responsibilities of a team leader
  • The skills and attributes of an effective team leader
  • Prioritising and scheduling tasks
  • Getting the best out of your staff
  • Leadership styles
  • Giving and managing feedback
  • Dealing with difficult staff and situations