Personal Impact and Influencing

Learning Objectives

On completion of this course, delegates will be able to:

• Describe the importance of managing the first impressions you create.
• Use appropriate assertive behaviours when dealing with difficult people and situations.
• Use a range of communication styles when dealing with difficult situations.

Pre-Requisites

There are no specific pre-requisites for this course.

Course Contents     

The following topics will be covered in this course:

• Managing first impressions   
• Assertiveness
• Effective communication
• Transactional analysis
• Laws of influencing
• Behavioural styles