ITIL® V4 Foundation Bridge

Course Code: ITIL4FB    Duration: 1 day     Price: £495+VAT

This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation.  Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.  The course is a blended solution with pre- course mandatory digital learning supplemented by a one-day classroom or virtual exam workshop session.

Target Audience

This course is solely for those who already hold the ITIL v3 Foundation Certificate to enable them to upskill to ITIL4 Foundation.


Attendees should meet the following pre-requisites:

  • ITIL v3 Foundation
  • ITIL v3 Expert achieved via the v2/v3 Managers Bridge
Course Contents
  • IT Service Management definitions: Service, Utility, Warranty, Customer, User, Service Management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships: Service offering, service provision, service consumption, service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles
  • The 4 dimensions of Service Management
  • The ITIL service value system
  • The service value chain, its inputs and outputs and it’s role in supporting value streams
  • Service value chain elements
  • Detail of how the following ITIL practices support the service value chain:
    • Continual Improvement (including continual improvement model)
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management
  • The purpose of the following ITIL practices
    • Relationship Management
    • Supplier Management
    • Service Configuration Management
    • IT Asset Management
    • Business Analysis
    • Deployment Management
    • Monitoring and Even Management
    • Release Management


Exam Details

The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications.  The examination is a 1-hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards.  The pass mark is 65% (26 out of 40) 

Cost of the exam is included in the course fee


The ITIL® Courses are offered by ATO Somerset CC.  ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.  All rights reserved.

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Skilltec Training

58 New George Street
City Centre
01752 227330

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Registered in England 06131527

Registered address: 58 New George Street, Plymouth, PL1 1RR