This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation. Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines. The course is a blended solution with pre- course mandatory digital learning supplemented by a one-day classroom or virtual exam workshop session.
This course is solely for those who already hold the ITIL v3 Foundation Certificate to enable them to upskill to ITIL4 Foundation.
Attendees should meet the following pre-requisites:
The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications. The examination is a 1-hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards. The pass mark is 65% (26 out of 40)
Cost of the exam is included in the course fee
The ITIL® Courses are offered by ATO Somerset CC. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.