The purpose of the Foundation course and qualification is to introduce students to the essential concepts associated with ITIL® v4 and prepare students to take the ITIL® v4 Foundation Certificate in IT Service Management.
The course will give students an understanding of the common language and key concepts of ITIL® v4. Furthermore, the qualification will enable students to progress onto more specialised ITIL® v4 courses and qualifications.
The target group for the ITIL® v4 Foundation Certificate in IT Service Management is:
This may include but is not limited to IT Professionals, Business Managers and Business Process Owners.
Whilst this course has no specific pre-requisites, it is assumed that students will have a basic understanding of IT and IT concepts.
The course includes an hour long, formal examination. The one hour exam takes the form of a closed book, multiple choice examination comprising of 40 questions. The pass score is 65% (26 out of 40).
By actively participating in this course, you will learn about the following:
Key Concepts of Service Management
The ITIL® guiding principles:
The purpose and components of the ITIL® service value system.
The activities of the service value chain and how they interconnect. Describe the inputs, outputs and purpose of each value chain activity:
Recall the purpose of the following ITIL ® Practices
The following ITIL® practices are covered in more detail:
The ITIL® Courses are offered by ATO Somerset CC. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.