Latest News

Customer Service at Tamar Crossings

Last week our trainer Chris Holl delivered the first in a series of bespoke Customer Service training courses with Tamar Crossings which will be taking place every week over the next 3 months.

Tamar Crossings do a fantastic job of keeping Devon and Cornwall connected and Chris had a ‘ferry’ good time with the delegates.  Some lovely comments were fed back:

  • Chris was a very engaging and enthusiastic trainer. I do feel that a lot of useful discussion was had and further conversations were ignited by the training.

  • Well presented course with plenty of interaction.

  • The trainer was very engaging and well-delivered

  • Well presented course with plenty of interaction

 

Start-Stop-Continue Review

Have you heard of a “stop-start-continue” review before? It’s a simple activity to help you reflect on your work habits. We find it really helpful, in fact, we use it at the end of many of our courses.

The idea behind this activity is to demonstrate mindfulness by thinking about what actions you should stop doing, what new actions you want to start, and what's been working well that you want to continue. It should take about 5 minutes to complete – perfect for a bit of Friday Focus!

Frequently Asked Questions

What are the most frequently asked questions we get from learners?

We caught up with our Training Support Team to find out so check out our Frequently Asked Brochure to find out what they were!

Time Saving Excel Shortcuts!

New week, new skills! Microsoft Excel was our most popular course last year, and something we consistently hear from attendees is how much learning keyboard shortcuts improves their office productivity.

You can download a free PDF with all Microsoft Excel shortcuts from our website - We hope they speed up your workday!

New Skills for 2024!

What's your New Year's resolution? If you're still thinking, why not consider adding a learning goal to your list? As a reminder, we’ll be running free taster sessions throughout 2024, and we still have some spaces left. If you’d like to come along email us at marketing@skilltec.co.uk to secure your place!

Be it diving into something new or honing a skill you already possess; we believe it's a brilliant way to kickstart the year.

We're Back

We hope you had a great new year and are ready for an exciting 2024! Our trainers are gearing up for a packed week of courses. What skills are you most excited to learn or improve this year?

Let's make 2024 a year of growth, learning, and success together! Need advice on which course suits you? Contact us at 01752 227330 or visit our website. Let's tailor a learning journey that matches your goals!

Accredited Project Management Courses

Did you know that at Skilltec, we offer more than just IT and Business Skills courses? We have a fantastic range of accredited project management courses too!

These courses have been a hit this year, with a 98% recommendation rate - and we've seen success training councils, the NHS and private organisations, so you’ll be in good company, joining hundreds of satisfied learners.

If you’d like to learn more, simply give us a call at 01752 227330 or have a look at the Project Management section here on the website.   Hope to hear from you soon!

Are you an Umbrella Manager?

Sarah is an ‘umbrella manager’ - always ready to shield her team from organisational chaos and politics. Though well-intentioned, this management style leads to her own heightened stress and anxiety.

Harvard Business Review warns that excessive protection from ‘umbrella managers’ can create overdependency within a team, strain peer relationships, and create a higher risk of burnout for the manager. To strike a more effective balance, consider these three strategies:

1. Self-Reflection: Reflect on your reasons for shielding your team. Are you afraid to let them fail because of how it reflects on you? Do you want your team to like you? Do you distrust their abilities?

2. Promote Problem-Solving: Instead of saving the day, encourage your team to brainstorm their own solutions. Ask "What options do you see?" to nurture critical thinking and independence.

3. Embrace Learning from Failure: Let your team face some challenges alone. Short-term difficulties (and even failures) are essential for developing long-term resilience and capability.

While it can be challenging to watch your team struggle, remember that each challenge they overcome independently builds confidence and skills that are vital for their growth. 

Free Power BI Taster Session

Join us for an insightful free overview of Power BI features led by our experienced trainer, Nikki Peters! You will learn how this software helps companies visualise performance and handle big data.

Places are limited so email us at enquiries@skilltec.co.uk to save your spot. Hope to see you there!

 

Train the Trainer

Join us next month for one of our most popular courses, Train the Trainer!

This course is delivered by the awesome Chris Holl, our personable and passionate business skills trainer who brings 20+ years of experience in management and education. Throughout the day you’ll learn how to design and deliver engaging in-house training, ready for 2024.  If you want to see the full course outline, then you can find this on our website. Let us know if you’re interested and we can send more information across!  Hope you can join us!