How can I enrol on a course?

You can book directly through our website, where you can either pay by credit card or request to be invoiced. You can also email enquiries@skilltec.co.uk with the course you would like to book, or call our team on 0117 370 1970 to discuss your requirements.

I want to speak with someone before booking.

If you would like to talk through your requirement before you book, just give us a call on 0117 370 1970 and one of our team will be happy to help. Or you can contact us through the website or email us at enquiries@skilltec.co.uk

How do I know which course level is right for me?

Each course page includes information on the level, intended audience, and any pre-requisites. If you are unsure, our team can help you decide which course is the best fit for your experience and goals.

Where can I find the pre-requisites for a course?

Each course page on our website includes an outline of the course and any pre-requisites or recommended prior knowledge. If you are unsure which level is right for you, please contact us and we will be happy to help.

Can I self-manage my bookings?

This is an option we are working towards. However, our team can help you manage bookings, amendments, and delegate changes quickly and easily.

Do you offer training for organisations outside the UK?

Yes. We work with organisations internationally and can support international bookings, payment in other currencies and virtual delivery where appropriate.

Can you provide onsite training at our company locations?

Yes. We can deliver any of our courses onsite at your premises. We ask that you provide a suitable room, access to a screen or projector, and that delegates bring their own laptop or PC where the software is needed. Before the course, we will send you an onsite delivery form so we have all the information we need.

Can this course be delivered in-house?

Yes. All of our courses can be delivered as closed company training for your organisation and can be delivered virtually or onsite.

Can you develop a bespoke training programme for us?

Yes. We regularly tailor existing courses to suit specific business requirements and can also develop bespoke training programmes where needed.

Can you use our real-world data or examples in the course?

We can do this for closed company training. We can often incorporate your own data, scenarios or examples to make the training more relevant.

Can you train a team rather than just individuals?

Yes. We regularly deliver training for teams and organisations through closed company and onsite courses, which can often be tailored to suit your systems, priorities and ways of working. 

Can you help us choose the right training for our team?

Absolutely. If you are not sure which courses or levels are the right fit, our team can help you identify the most suitable option for your delegates, team, or wider organisation.

How long does a course typically last?

Course length varies depending on the subject and level. Most courses run from one to five days, and some are delivered as half-day sessions.

What time does a course start and finish?

Most of our courses run from 9:30 to 16:30, with breaks in the morning and afternoon and a lunch break. Half-day courses usually start at either 9:30 or 13:30.

When do I receive my joining instructions?

Joining instructions are normally issued approximately two weeks before the course start date.  You will receive an email which will include everything you need to attend.  You will also receive a reminder which is sent three days before the course.

What should I do if I have not received my joining instructions?

If your course is coming up and you have not received your joining instructions, please contact our training support team at trainingsupport@skilltec.co.uk and we will resend them to you.

What are the class sizes for the public scheduled courses?

Class sizes vary by subject but most of our public scheduled courses are kept small (maximum of 12 but often fewer) to allow for hands-on learning, discussion and individual support throughout the session.

If I have a query, how can I contact customer support?

Our Training Support Team can be contacted on 0117 370 1970 or by email at trainingsupport@skilltec.co.uk

Can I speak to the trainer who ran the course I attended?

Yes, although it is not always possible to speak directly with the trainer straight away because of their schedule but this can be arranged with advance planning. Our training support team can also liaise with the trainer on your behalf.

Is courseware included with the course?

Course materials are included as standard. You’ll usually receive downloadable courseware to use during the training and keep as a handy reference afterwards. If course materials vary for a particular course, we’ll let you know before the course starts.

Do I receive a Course Certificate?

Yes. Once you have completed your course with us you will be sent an electronic course completion certificate within a few days.

Do you offer post-course support?

For most of our courses we offer free and unlimited post-course support on topics that are covered in the course that you attended with us.

What is the Skilltec Virtual Classroom? 

Our Virtual Classroom is a live, trainer-led environment that allows delegates to attend from anywhere. It is designed to replicate the classroom experience as closely as possible, with practical exercises, discussion and plenty of opportunities to ask questions.

What platforms do you use for virtual training sessions? 

Our public scheduled virtual courses are mainly delivered on Microsoft Teams. For closed company training, we also use Teams as standard but we are happy to alternatives if your organisation uses an alternative platform as standard.

What are the technical requirements for virtual training? 

You will need access to the platform your course is being delivered on, usually Teams or Zoom, along with a stable internet connection. For software-based courses, delegates must also have access to the relevant software. It is important to make sure there are no network restrictions that would prevent access on the day.

Do I need a copy of the software to attend the course?

For virtual classroom training, yes. If your course involves a specific software package, you will need access to that software so you can take part properly in the exercises. For some courses, the correct software licence may also be required.

Do I need two screens?

A second screen is not essential but for many software courses it is strongly recommended. It makes it much easier to follow the trainer on one screen while working through exercises on the other. A tablet, second laptop, or additional monitor can all work well.

What software versions are supported?

This varies by course, but the supported version is normally listed on the course page but if you are unsure whether the version you are using is suitable, please ask before booking.  Many of our courses are generally not suitable for MAC users unless stated otherwise on the course page.

Can I swap a delegate on a course if we need to?

Yes. If the original delegate can no longer attend, we are happy to substitute another person from your organisation. Please contact our training support team who will be able to arrange this for you.

What are your cancellation terms?

These can be found under our full Terms and Conditions

What is your refund policy?

Refunds may be issued where cancellation falls in line with our standard terms and conditions.

What happens if a course is rescheduled or cancelled?

We always try to avoid rescheduling or cancelling courses, but occasionally it is necessary. If a course is rescheduled, or cancelled, the those delegates affected will be contacted and offered a new date.

Are your courses accredited?

Yes, most of our courses are accredited by the corresponding Vendor especially as many lead to exams that provide you with a pathway to certification.

Are you CITB approved?

Yes. Skilltec is CITB approved.

Are you a JOSCAR approved supplier?

Yes. Skilltec is a JOSCAR approved supplier.

How do I book a Microsoft exam?

Microsoft exams are now booked directly through Microsoft Learn so where your exam is included with your course, you will be provided with a voucher so that you can book your exam at your convenience.