Introduction to Microsoft 365 and AI Administration
Course Code: MAB900
Duration: 1 day
Price: £695
Upcoming Events
No upcoming events for this course.
Course Overview:
This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.
Target Audience:
This course is designed for beginning-level technical IT/Pros and novice administrators seeking foundational understanding of Microsoft 365 services and Microsoft 365 Copilot. Learners are introduced to the essential components, concepts, and capabilities they need to utilize and manage Microsoft 365, Copilot, and agents without requiring prior hands-on experience.
Course Objectives:
By actively participating in this course, you will learn about the following:
- Understand Microsoft 365 Core Services
- Describe the architecture and components of Microsoft 365.
- Identify key services: Exchange Online, SharePoint Online, Teams, OneDrive. Explore Microsoft 365 Security Foundations o Understand Zero Trust principles.
- Configure identity and access management using Microsoft Entra.
- Apply conditional access and authentication methods. Manage Data Protection and Governance
- Implement compliance and governance using Microsoft Purview.
- Apply Data Loss Prevention (DLP), sensitivity labels, and retention policies. Administer Microsoft 365 Copilot and AI Agents
- Configure Copilot licensing and access.
- Manage Copilot prompts, usage monitoring, and adoption strategies.
- Understand AI agent deployment and governance. Apply Responsible AI Principles
- Ensure ethical and secure use of AI in Microsoft 365.
- Implement governance for AI-driven productivity tools. Perform Basic Administrative Tasks
- Navigate Microsoft 365 Admin Center.
- Assign roles using Role-Based Access Control (RBAC).
- Troubleshoot identity and Copilot-related issues.
Course Content:
Module 1:
Explore Microsoft 365 Administration Introduction to Microsoft 365 Core Services and Admin Controls
- Overview of Microsoft 365 ecosystem
- Admin Centre navigation
- Role-based access control
Explore Microsoft 365 Security Foundations
- Zero Trust model
- Identity and authentication
- Threat protection
Protect and Govern Data in Microsoft 365
- Microsoft Purview
- Compliance and governance
- Data Loss Prevention (DLP) and sensitivity labels
Module 2:
Explore Microsoft 365 Copilot and Agent Administration
- Explore Microsoft 365 Copilot and Agents
- Copilot architecture and licensing
- What are agents and their use cases
Perform Basic Administrative Tasks for Microsoft 365 Copilot
- Manage Copilot licenses and billing
- Monitor usage and adoption
- Prompt governance
Perform Basic Administrative Tasks for Microsoft 365 Copilot Agents
- Create and manage agents o Configure permissions and governance
- Monitor agent lifecycle
Prerequisites:
- Basic familiarity with Microsoft 365 apps (Word, Teams, Outlook).
- Understanding of general IT practices (identity, security concepts).
- No prior AI or advanced technical experience required.
- Access to a Microsoft 365 environment is helpful but not mandatory.
Certification / Exam:
Exam Name: AB-900 – Copilot & Agent Administration Fundamentals.
Certification: Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (currently in beta; GA expected Feb 2026).
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
