Effective Business Communication
Course Code: BSEBC
Duration: 1 day
Price: £395
Upcoming Events
- Virtual Classroom
- Wed 19 August 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Tue 17 November 2026
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Thu 18 February 2027
- 1 day
- £395.00 (€460.00)
- Virtual Classroom
- Wed 19 May 2027
- 1 day
- £395.00 (€460.00)
Course Overview:
It’s not only what you say but how you say it that makes an impression. When it comes to building positive relationships, introducing new ways of working, and diffusing workplace conflicts; effective communication is one of the most powerful tools that you have.
Your interactions with colleagues and customers project your corporate image and set the tone for your career.
In this course you will develop the key competencies that underpin effective written and verbal communicationand explore a framework for honing these skills.
Target Audience:
This course is designed for anyone who is looking to improve their communication skills and develop their professional image.
Course Objectives:
By actively participating in this course, you will learn about the following:
- Recognise elements that make up effective communication.
- Improve their understanding of the appropriate language to use.
- Demonstrate the importance of grammar, punctuation, and spelling.
- Construct formal business letters and reports.
- Use appropriate email etiquette
- Improve telephone and listening skills.
- Improve face to face communication.
- Improve presentation skills to leave a good impression
Course Content:
- Written business correspondence
- Telephone communication
- Use of voice
- Listening skills
- Face to face communication
- Ways of communicating online
- Prepare and deliver a professional presentation
- Dealing with complaints
- Use of body language
- Eliminating clichés
- Setting the appropriate tone
Prerequisites:
There are no pre-requisites for our onsite or in-centre courses. For our Virtual Classroom training you will need a laptop or PC with a working microphone. A webcam is also recommended for the best experience.
Certification / Exam:
There is no exam relating to this course.
Further Information:
For more information or to book this course, please contact our Course Enquiries Team on 0117 370 1970 or send us an email us at enquiries@skilltec.co.uk
