This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365.
It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.
This course is designed for beginning-level technical IT/Pros and novice administrators seeking foundational understanding of Microsoft 365 services and Microsoft 365 Copilot. Learners are introduced to the essential components, concepts, and capabilities they need to utilize and manage Microsoft 365, Copilot, and agents without requiring prior hands-on experience.
By actively participating in this course, you will learn how to:
Describe the architecture and components of Microsoft 365.
Identify key services: Exchange Online, SharePoint Online, Teams, OneDrive.
Explore Microsoft 365 Security Foundations
Understand Zero Trust principles.
Configure identity and access management using Microsoft Entra.
Apply conditional access and authentication methods.
Manage Data Protection and Governance
Implement compliance and governance using Microsoft Purview.
Apply Data Loss Prevention (DLP), sensitivity labels, and retention policies.
Administer Microsoft 365 Copilot and AI Agents
Configure Copilot licensing and access.
Manage Copilot prompts, usage monitoring, and adoption strategies.
Understand AI agent deployment and governance.
Apply Responsible AI Principles
Ensure ethical and secure use of AI in Microsoft 365.
Implement governance for AI-driven productivity tools.
Perform Basic Administrative Tasks
Navigate Microsoft 365 Admin Center.
Assign roles using Role-Based Access Control (RBAC).
Troubleshoot identity and Copilot-related issues.
Basic familiarity with Microsoft 365 apps (Word, Teams, Outlook).
Understanding of general IT practices (identity, security concepts).
No prior AI or advanced technical experience required.
Access to a Microsoft 365 environment is helpful but not mandatory.
Module 1: Explore Microsoft 365 Administration
Overview of Microsoft 365 ecosystem
Admin Centre navigation
Role-based access control
Explore Microsoft 365 Security Foundations
Zero Trust model
Identity and authentication
Threat protection
Protect and Govern Data in Microsoft 365
Microsoft Purview
Compliance and governance
Data Loss Prevention (DLP) and sensitivity labels
Module 2: Explore Microsoft 365 Copilot and Agent Administration
Explore Microsoft 365 Copilot and Agents
Copilot architecture and licensing
What are agents and their use cases
Perform Basic Administrative Tasks for Microsoft 365 Copilot
Manage Copilot licenses and billing
Monitor usage and adoption
Prompt governance
Perform Basic Administrative Tasks for Microsoft 365 Copilot Agents
Create and manage agents
Configure permissions and governance
Monitor agent lifecycle
Exam Name: AB-900 – Copilot & Agent Administration Fundamentals.
Certification: Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (currently in beta; GA expected Feb 2026).