IT Service Management Training Courses

Organisations must be able to rely on an IT service that properly supports their processes. With the increasing importance of ICT in business operations, the demands that customers place on IT services are also increasing. For example, think of high availability, always the right capacity, cost optimisation, flexibility, appropriate support and a short time-to-market. IT Service Management is the field that deals with setting up, managing and improving IT services to internal or external customers.


- A value driven approach that puts meeting customer needs and preferences to the fore

- Less risk through rigorous design of IT servicess combining technology, process and people

- More responsive through use of standard, tested, reusable processes, models and procedures

What is ITIL®?

ITIL® V4 (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. The certification will give students an understanding of the common language and key concepts of ITIL® V4. Furthermore, the qualification will enable students to progress onto more specialised ITIL® V4 courses and qualifications.

ITIL® V4 Certification Path


Group Training Courses

Group training for Project Managers or IT Service Managers offers a cost effective way to train and accredit a group of your staff delivering a course directed to your specific requirements.