Overview
This course provides those IT leaders, practitioners and support staff who already hold the ITIL® V3 foundation certificate with a quick and easy way to upgrade to the ITIL® V4 foundation. Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® V4Foundation Certificate Examination. The course is based on the ITIL® V4 best practice service value system featured in the latest 2019 guidelines. The course is a blended solution with pre- course mandatory digital learning supplemented by a one-day classroom or virtual exam workshop session.
This course is solely for those who already hold the ITIL® V3 Foundation Certificate to enable them to upskill to ITIL® V4 Foundation.
Attendees should meet the following pre-requisites:
ITIL® V3 Foundation
ITIL® V3 Expert achieved via the v2/v3 Managers Bridge
IT Service Management definitions: Service, Utility, Warranty, Customer, User, Service Management, Sponsor
Key concepts of value creation
Key concepts of service relationships: Service offering, service provision, service consumption, service relationship management
The nature, use and interaction of 7 ITIL® guiding principles
The 4 dimensions of Service Management
The ITIL® service value system
The service value chain, its inputs and outputs and its role in supporting value streams
Service value chain elements
Detail of how the followingITIL® practices support the service value chain:
Continual Improvement (including continual improvement model)
Change Control
Incident Management
Problem Management
Service Request Management
Service Desk
Service Level Management
The purpose of the following ITIL® practices
Relationship Management
Supplier Management
Service Configuration Management
IT Asset Management
Business Analysis
Deployment Management
Monitoring and Even Management
Release Management
The ITIL® V4 Foundation Certificate in IT Service Management is a pre-requisite for other ITIL® V4 qualifications. The examination is a 1-hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards. The pass mark is 65% (26 out of 40)
Cost of the exam is included in the course fee
The ITIL® Courses are offered by ATO Somerset CC. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.