During this course you will go through a range of communication styles to learn where each skill is appropriate and how best to use it, along with getting better knowledge of how to use Listening & Questioning skills.
This course is designed for any business professional who is looking to improve their communication skills when dealing with colleagues or as a Team Leader/Manager.
By actively participating in this course, you will learn about the following:
Be able to describe what effective communication comprises and how it can fail.
Be able to use listening and questioning as part of your people management skillset.
Be able to use a range of communication styles to get your message across and manage communication within your team.
How to deliver feedback in a constructive and motivational way.
Be able to create your own action plan
There are no pre-requisites to this course.
Introduction & Personal Objectives
Course Objectives & Timetable
What is Effective Communication
Why does communication fail?
Stages of Assertion
Feedback Case Studies and Practice
Feedback Delivery & Discussion