This course adds a new perspective to the ITIL® V4 guidance and elevates the discussion around ITIL® concepts to an organisational strategy level. It is one of the levels that leads to the Strategic Leader designation.
This is an instructor led classroom or virtual course that uses a combination of lectures, practical group discussions and exercises. The exercises are based on a case study provided by the examining body. The classroom-based course includes a 60-minute formal examination. On-line exams will be available for virtual courses.
The target group of the ITIL4 DIS course is:
Individuals continuing their journey in Service Management.
ITSM Managers and aspiring ITSM Managers.
ITSM Practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Anyone aspiring to achieve the strategic leaders designation.
This may include but is not limited to IT Professionals, Business Managers and Business Process Owners.
To take this module, candidates must have either:
A certificate in the ITIL® V4 Foundation examination.
A certificate in the ITIL® V4 Managing Professional Transition module.
Candidates must be able to demonstrate that they have a minimum of 3 years managerial experience. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).
ITIL® V4 Strategic Leader recognizes the value of ITIL® , not just for IT operations, but for all digitally enabled services. Becoming an ITIL® V4 Strategic Leader demonstrates that the individual has a clear understanding of how IT influences and shapes business strategy
ITIL® V4 Strategic Leader designation consists of two modules:
ITIL® V4 Strategist Direct Plan and Improve (universal module)
ITIL® V4 Leader Digital and IT Strategy.
To become an ITIL® V4 Strategic Leader, candidates must complete both modules in the designation, with ITIL® V4 Strategist Direct Plan and Improve being a universal module for both Strategic Leader and Managing Professional designations.
This course will enable IT and Digital Leaders to influence and drive strategic business decisions by helping
Create an appropriate digital strategy aligned to the wider business goals.
Understand how business and IT leaders are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
Explore the use of the ITIL® V4 framework to support organisations on their digital transformational journey, addressing service management challenges and utilising new technology.
The module also covers how ITIL® V4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.
Craft a digital vision.
Create a cross-organisational digital strategy.
Strategically manage risk.
Drive organisational change.
Survive and thrive in a VUCA (Volatility, Uncertainty, Complexity, and Ambiguity).
Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification.
Demonstrate the use of the ITIL® guiding principles in digital and IT strategy decisions and activities
Changing the way of doing business in markets disrupted by digital and information technology and relate this to the concepts of strategy
Relate the concepts of digital and IT strategy, the service value system and the service value chain and explain how they work together to create value in markets being transformed by digital IT
Including external analysis - PESTLE
Understand how an organization uses digital and IT strategy to remain viable
Viability related to agile, resilient, and lean techniques
Understand strategic approaches made possible by digital and information technology to achieve customer relevance and operational excellence, covering:
Funding projects and balancing cost of innovation and operation
Understand the risks and opportunities of digital and IT strategy
The concepts of innovation and developing a culture of innovation
Understand the steps and techniques involved in defining and advocating for digital and IT strategy, including:
Performing a gap analysis
Communicating the vision and strategy
Making a business case
Understand how to implement a digital strategy
Skills required to be a leader
Additionally, in relation to the topics listed above the following practices are discussed briefly on this course:
Workforce and Talent Management
Measurement and Reporting Management
Service Financial Management
There are 2 elements to the DITS qualification:
An in-course open book assessment comprising four assignments. There are 40 marks available and a score of 30 or above is required to pass. These assignments are marked by the instructor.
All four assignments are based on a case study which describes three companies engaged in a service relationship. The choice of the company to base the assignment on can be chosen by the delegates.
The exam takes the form of a closed book, multiple choice examination comprising 30 questions. The pass score is 70% (21 out of 30). Some students may be entitled to additional time your instructor will give more details if required.
Exams take place remotely via PeopleCert Online Proctoring which can either be booked directly by yourself or your trainer will organise for you. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam. Please see attached document and talk to your IT Department regarding any concerns about firewalls and permissions.
The ITIL® Courses are offered by ATO Somerset CC. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.