Contrary to popular belief, conflict in the workplace can be a positive thing and even a catalyst for personal growth if managed well. Left unchecked however, even minor disputes can spiral out of control leaving your team divided and customers feeling frustrated and unheard.
Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive. You will identify when conflict might occur and develop a range of techniques that you can use to diffuse tension and affect a positive outcome.
This course is part of our Leadership Development Course Bundle.
This course is suitable for anyone who wishes to better understand how to manage workplace conflicts, create conflict resolution, and improve their confidence in conflict situations.
By actively participating in this course, delegates will be able to:
Recognise conflict as an aspect of everyday life
Understand attitudes to conflict
Identify your own style of conflict management
Understand why conflict escalates and recognise signs
Avoid aggressive and passive responses
Use a range of communication tools to develop new ways of handling conflict
Feel more positive about your ability to manage conflict
Use assertiveness to communicate your message
Maintain composure around difficult people
There are no pre-requisites for our onsite or in-centre courses. For our Virtual Classroom training you will need a laptop or PC with a working microphone. A webcam is also recommended for the best experience!
What is conflict?
Thomas Kilmann questionnaire
Assertive responses
5 modes of handling conflict
Building Rapport
Understanding yourself and others