The quality of the documentation and correspondence we produce is an important factor in creating and projecting a professional corporate image. When we write an e-mail or compose a letter its effectiveness can be judged not just by the information it conveys but also for the impression it creates. This one-day workshop looks at the power of effective written communication in a professional setting, develops the key competencies that underpin effective communication, and provides a framework for honing these skills.
This course is designed for any business professional who is looking to improve their written business communication skills.
By actively participating in this course, you will learn about the following:
Recognise elements that make up effective communication.
Improve understanding of the appropriate language to use.
Demonstrate the importance of grammar, punctuation and spelling.
How to construct formal business letters and reports.
Appropriate email etiquette.
Improve telephone and listening skills.
Improve face to face communication.
Improve presentation skills to leave a good impression.
There are no specific pre-requisites for this course.
What written business correspondence should look like and contain
Telephone communication
Use of voice
Listening skills
Face to face communication
Ways of communicating online
Prepare and deliver a professional presentation
Dealing with complaints
Use of body language
Eliminating clichés
Setting the appropriate tone