What do you do when a superstar employee starts missing deadlines and arriving late, or when a team is resistant and reluctant to change their ways of working, following modernisation?
This course will help you to understand the reasons why your employees are not performing as expected and the human resources procedures that can be implemented to support them. You will develop a toolkit of questioning, listening, and feedback skills that can help you to explore issues with your employees, find solutions, and de-escalate challenging behaviours.
This course is part of our Leadership Development and Management Development Course Bundles.
This course is perfect for managers, HR professionals, and team leaders who want to develop better techniques for managing poor performance.
By actively participating in this course, you will learn how to:
Understand the reasons for poor performance
Describe the different stages of the disciplinary and capability procedures
Use the disciplinary and capability procedures as appropriate
Use appropriate questioning, listening and feedback skills to explore different issues
You will need to bring a copy of your company’s Disciplinary and Capability procedures to use as reference throughout the day. For Virtual Classroom training you will also need a laptop or PC with a working microphone. A webcam is recommended for the best experience!
Standards of performance
Identifying performance gaps
Exploring performance gaps
Giving feedback
Managing reactions to feedback
Questioning and listening skills
Disciplinary procedures
Capability procedures
Record keeping
Case studies and practice