ITIL® is the most widely adopted framework for managing technology-based services and creating value for stakeholders and has evolved beyond IT service management into a best-practice framework for digital product and service management.
The ITIL® (version 5) Foundation Bridge training course focuses on the key enhancements introduced in ITIL® (version 5) and your ability to apply them in modern digital environments.
The target group for the ITIL® V5 Foundation Bridge Certificate in IT Service Management is:
Anyone who wishes to upgrade their ITIL® V5 knowledge
Existing ITIL® qualification holders wishing to update their knowledge.
This course is only for those people who currently hold the ITIL® V4 Certification
The official examination is a 30-minute closed-book, multiple-choice examination comprising 20 questions. The pass score is 65% (13 out of 20).
Exams take place remotely via PeopleCert Online Proctoring which can either be booked directly by yourself or your trainer will organise for you. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam. Please see attached document and talk to your IT Department regarding any concerns about firewalls and permissions.
This course provides a fast, focused route for ITIL®4 Certification Holders to upgrade to ITIL® Foundation (Version 5), concentrating only on the updates introduced in ITIL® Foundation (Version 5).
The purpose of the Foundation Bridge course and qualification is to introduce students to the essential concepts of ITIL®5. The course will also prepare students to take the ITIL® 5 Foundation Bridge Certificate.
Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification.
Key Enhancements in ITIL® (Version 5)
Understand what has changed since ITIL® 4.
Focus only on the new and refined concepts, terminology, and structural updates introduced in ITIL® Foundation (Version 5).
Digital Product and Service Management Evolution
Explore how the new ITIL® reflects modern digital and AI-enabled environments.
Understand how increasing complexity shapes digital product and service management across their lifecycle.
Updated Language and Core Concepts
Gain clarity on the updated terminology and principles shaping ITIL® (Version 5), ensuring confident communication across teams, partners, and stakeholders.
Enhanced Value Creation Approach
Discover how ITIL® (Version 5) reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery, and measurable outcomes.
Applying ITIL® (Version 5) in Practice
Learn how to integrate the enhancements into your existing ITIL® knowledge and apply the updated guidance to improve collaboration, performance, and results.
The ITIL® Product and Service Lifecycle
Introduction to the ITIL® Product and Service Lifecycle
Purpose and scope of the ITIL® Product and Service Lifecycle activities
Value Chain and Lifecycle Management activities
The ITIL® V4 Courses are offered by ATO Somerset CC. ITIL® V4 is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.