ITIL® is the most widely adopted framework for managing technology-based services and creating value for stakeholders and has evolved beyond IT service management into a best-practice framework for digital product and service management.
The ITIL® (version 5) Foundation training course is the very latest best-practice guidance. It gives a broad understanding of the latest concepts and terminology used in Service Management worldwide, including AI and digital products and services.
The target group for the ITIL® V5 Foundation Certificate in IT Service Management is:
Individuals at the start of their journey in Service Management.
Service Management Practitioners and Managers
Existing ITIL qualification holders wishing to update their knowledge.
This may include but is not limited to IT Professionals, Business Managers and Business Process Owners.
Whilst this course has no specific pre-requisites, it is assumed that students will have a basic understanding of IT and IT concepts.
The official examination is a 1-hour closed-book, multiple-choice examination comprising 40 questions. The pass score is 65% (26 out of 40).
Exams take place remotely via PeopleCert Online Proctoring which can either be booked directly by yourself or your trainer will organise for you. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam. Please see attached document and talk to your IT Department regarding any concerns about firewalls and permissions.
Candidates can expect to gain comprehension and awareness in the following topics upon successful completion of the education and examination components related to this certification.
Key ITIL® Terms and Definitions
The ITIL® Four Dimensions of Product and Service Management
The ITIL® Product and Service Lifecycle
The ITIL® Value System
Value Stream Identification, Mapping and Management
ITIL® and AI
ITIL® and Other Frameworks
The ITIL® V4 Courses are offered by ATO Somerset CC. ITIL® V4 is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.