Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools.
Please note: there is considerable overlap in content between this course and course MS700 Managing Microsoft Teams. This course contains more in-depth content about deploying Microsoft Teams Phone, planning and optimising the network for Teams, and manging meetings. There are also two short guided projects in which students can put into practice what they have learned.
If you have attended the MS700 course please review the outlines of the two courses and ensure you are comfortable with the level of overlap with this course.
Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.
Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.
They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.
By actively participating in this course, you will learn about the following:
Introduction to Teams meetings and calling
Plan for Teams Phone
Plan for Microsoft Teams Rooms and Surface Hub
Plan and optimize network performance for Teams media
Configure and deploy Teams Phone
Configure and deploy Teams Phone with Direct Routing
Extend Teams Phone with additional services
Manage meetings and events experiences
Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
Configure and manage voice users
Configure auto attendants and call queues
Configure, deploy, and manage Teams devices
Guided project - Prepare meeting room experiences
Monitor and troubleshoot Teams collaboration communications systems
Before attending this course, you should have general knowledge of the following topics:
Microsoft 365 and Microsoft Teams
Networking, telecommunications, and audio/visual basics
Identity and access management basics
Module 1 : Plan and design Teams collaborations systems
Introduction to Teams meetings and calling
Plan for Teams Phone
Plan for Microsoft Teams Rooms and shared meeting spaces
Plan and optimize network performance for Teams media
Configure and deploy Teams Phone
Configure and deploy Teams Phone with Direct Routing
Extend Teams Phone with additional services
Module 2 : Manage Teams collaboration communications systems
Manage meetings and events experiences
Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
Configure and manage voice users
Configure auto attendants and call queues
Configure, deploy, and manage Teams devices
Guided project - Prepare meeting room experiences
Monitor and troubleshoot Teams collaboration communications systems
Configure BYOD spaces and bookable desks
This course leads to the MS-721 Collaboration Communications Systems Engineer exam, which will earn you the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification.
This training course provided by Skilltec is accredited through Global Knowledge Training Ltd. Global Knowledge Training Ltd are the authorised learning partner; all trademarks and partner statuses are provided through them.