Handle conflict with confidence

A 45 minute practical session that turns hard conversations into better collaboration.

  • Practical not theoretical

  • Live Q&A and polls

  • Free Toolkit + £50 off further courses

What you will learn

  • Identify your default conflict style and where it helps or hinders

  • Prepare for tough conversations with a simple prep sheet

  • Use I statements to reduce defensiveness and move the conversation forward

  • Apply the SBI model to give clear, behaviour-based feedback

  • Regulate in the moment using quick emotional intelligence tools

  • Reframe conflict as an opportunity to build trust and improve workflow

What you receive

  • The free live session with Q&A and recording link

  • A free "Conflict to Collaboration" card deck: For when communication matters most

  • Optional free 20-minute consultation to apply the tools within your team

Who Should Attend

Anyone who needs practical language for tough conversations. People managers and team leaders, project managers and anyone in client-facing roles and HR and L&D partners who coach managers.

Your Trainer

Chris is an experienced facilitator who specialises in communication, feedback and conflict skills. His workshops focus on usable language, short frameworks and real scenarios so delegates leave ready to apply what they have learned the same day.

Free Handling Conflict Cue Cards

Webinar registrants will receive exclusive 'conflict conversations' cards.

Conflict Conversations" cue cards are a deck of practical, easy-to-use prompts designed to help you navigate difficult discussions with clarity and confidence.

Each card offers a proven strategy, question, or mindset shift to turn tension into understanding - supporting the core principles of our 'Turning Conflict into Connection' webinar."

They’re handy, pocket-sized guides for real-life moments - when emotions run high and communication matters most.

 

Register Now

Date and time:

Wednesday 13th January, 12:30 to 13:15 GMT


Save your seat:

Use the form to register and add the date to your calendar

 

£50 off Skilltec Business Skills Training Courses

You will receive a voucher for £50 towards the cost of any of Skilltec's Business Skills Training Courses, booked within 3 months of the webinar (closing date 13th April 2026)

 

FAQs


Is it recorded?
Yes. All registrants are able to receive the recording.


Will I get the slides?
You will receive a "conflict conversations"  toolkit, with cue cards that have proven as valuable reminders for those handling difficult conversations at work. 


How interactive is it?
Very, there will be a live poll, a short self-assessment and time for Q&A.


Is there a cost?
No. This session is free.

What's the catch?

Ha!  There is no catch... We offer Business Skills Training, and this is our way of offering our customers valuable information from our Business Skills Trainer, so that you are confident in using Skilltec for your next training requirement.

Can I exchange the £50 voucher?

No - the £50 offer is available to webinar registrants only, and for use only on Business Skills Training, when booked within 3 months of the webinar (offer ends April 13th 2026).

What is the free 'toolkit'?

They’re a deck of pocket-sized cards that provide a guide for real-life moments when emotions run high and communication matters most.  Available for free, to all registrants after the webinar.

Accessibility
Live captions are enabled. If you have other accessibility needs, tell us on the form and we will do our best to help.